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This article investigates responses to a gas pipeline explosion as a means of uncovering the methods that organizations and other participants use to make sense during disaster and to change situations. Sensemaking deals with how organizations and…
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Drawing upon experience working for NASA during the Apollo Missions and his studies of organizational communication, Tompkins illustrates that taking a communication perspective can help with understanding organizational problems. This book takes a…
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The authors explain the ways in which uncertainty is an important factor in the problems of risk and policy analysis. This book outlines the source and nature of uncertainty, discusses techniques for obtaining and using expert judgment, and reviews…
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Focusing on the 1974 Trans World Airlines (TWA) Flight 514 crash, Tompkins discusses the National Transportation Safety Board’s (NTSB) investigation of the crash and points to communication between the pilot and controllers and communication between…
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Military misfortunes are complex and involve not only individual failures in judgment or action, but also organizational failures rooted in the values each military organization upholds. This book uses examples from several military battles to…
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This chapter overviews the history of hazard management in the United States, and defines what constitutes a “disaster” by federal standards. Popkin provides a history of federal and state policies and programs established and maintained in the…
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Many organizations are faced with unavoidable dangers that may harm employees during their regular work. However, despite organizational efforts, it is often unrealistic for employees to be responsible for avoiding all possible risk. Employees must…
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Organizations often suffer because workers and managers avoid embarrassment by turning a blind eye toward mistakes. This book focuses on errors that are consciously buried in order to avoid situations that might damage individual reputations. Using…
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