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Based on his earlier book, “Emotional Intelligence,” Goleman applies years of research to this practical guide on emotional intelligence in organizations. In the first part of the book, Goleman makes a “hard case for soft skills” by arguing that…
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Creating a learning organization is a much needed, yet difficult to implement asset for any organization. While most managers agree on the importance of building this skill, few understand how to get started, what tools and techniques are needed, or…
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Wilber provides a brief overview of a “Theory of Everything,” which attempts to include matter, body, mind, soul, and spirit as they appear in self, culture, and nature. This theory provides an integral vision, which is a more holistic approach to…
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Weick uses the metaphor of jazz improvisation to discuss the way people verbally communicate about organizational improvisation. He argues that the descriptions and processes used to discuss composing on the spur of the moment provide a lexicon for…
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Carroll begins by discussing how different staff members in an organization know different things about how work is accomplished. For an organization to run properly, these staff members must engage in organizational learning, which means…
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Mindful learning takes place with an awareness of contexts and of the ever-changing nature of information. A mindful approach is distinguished by three characteristics: the continuous creation of new categories, openness to new information, and an…
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One of the critical mistakes made by wildland firefighters during both the Mann Gulch and South Canyon fires was their unwillingness to drop heavy tools and packs as they attempted to outrun the flames. Weick points to 10 possible reasons for their…
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This fieldbook, though dated, remains an excellent resource for anyone interested in using the principles of learning organizations in a field setting. It is a companion to Senge’s book, “The Fifth Discipline: The Art and Practice of the Learning…
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In this article, Kofman and Senge explore shifts in contemporary management principles. They argue that the common organizational complaints of reactiveness, competition, and fragmentation are larger societal issues. These problems cannot simply be…
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The death of 13 men in the Mann Gulch fire disaster, made famous in Norman Maclean's Young Men and Fire, is analyzed as the interactive disintegration of role structure and sensemaking in a minimal organization. Four potential sources of resilience…
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This article gives a personal account of Gioia’s experience with the Ford Motor Company during a defective vehicle recall. As the recall coordinator, Gioia had to manage a busy office and keep up with a large amount of information that he needed to…
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Organizations often suffer because workers and managers avoid embarrassment by turning a blind eye toward mistakes. This book focuses on errors that are consciously buried in order to avoid situations that might damage individual reputations. Using…
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This book takes a systems approach to organizational learning. Senge argues that “a learning organization is a place where people are continually discovering how they create reality. And how they can change it”. This book explains why a learning…
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Organizations need reliable ways to adjust business practices when work conditions change. A proven method of successfully learning and applying organizational best practices is through a process called benchmarking. This book introduces the…
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The LLC is a cutting-edge knowledge resource center for the entire wildland fire community. The LLC provides innovative strategies, processes and tools to assist the entire wildland fire community in performing more safely and effectively—using both…
The mission of the Human Performance Research, Development & Application (RD&A) is to improve the health, safety, performance, and resilience of the Forest Service at individual, team, and organizational scales. Its objective reflects…
The intent of this resource is to provide a library of information on significant wildland fire events in order to assist individuals who want to conduct staff rides to those sites and to provide a reference source for individuals who want to…