Human Factors of Firefighter Safety
High Reliability Organizing
Based on his earlier book, “Emotional Intelligence,” Goleman applies years of research to this practical guide on emotional intelligence in organizations. In the first part of the book, Goleman makes a “hard case for soft skills” by arguing that emotional intelligence is paramount to IQ, or expertise, in determining who will excel at a job. In the second part of the book, Goleman explores the crucial elements of self-mastery and links these to specific job capabilities. The third part of the book moves from self-mastery to interpersonal skills that help employees perform. Many skills are covered, including empathy, listening skills, collaboration, teamwork, and networking. In part four, Goleman offers well-researched guidelines for improving emotional intelligence capabilities. These guidelines include caveats and best practice models. Finally, part five details a case study in an emotionally intelligent organization and explains how such an organization is able to weather turbulent times.