Home
A JFSP Fire Science Exchange Network
Bringing People Together & Sharing Knowledge in the Northern Rockies

Working with emotional intelligence

Author(s): Daniel Goleman
Year Published: 2000
Description:

Based on his earlier book, “Emotional Intelligence,” Goleman applies years of research to this practical guide on emotional intelligence in organizations. In the first part of the book, Goleman makes a “hard case for soft skills” by arguing that emotional intelligence is paramount to IQ, or expertise, in determining who will excel at a job. In the second part of the book, Goleman explores the crucial elements of self-mastery and links these to specific job capabilities. The third part of the book moves from self-mastery to interpersonal skills that help employees perform. Many skills are covered, including empathy, listening skills, collaboration, teamwork, and networking. In part four, Goleman offers well-researched guidelines for improving emotional intelligence capabilities. These guidelines include caveats and best practice models. Finally, part five details a case study in an emotionally intelligent organization and explains how such an organization is able to weather turbulent times.

Citation: Goleman, Daniel. 2000. Working with emotional intelligence. New York: Bantam. 400 p.
Topic(s): Human Dimensions of Fire Management, Human Factors of Firefighter Safety, High Reliability Organizing, Leadership, Psychological Safety
Ecosystem(s): None
Document Type: Book or Chapter or Journal Article
Hot Topic(s):
NRFSN number: 15821
Record updated: Jan 30, 2018