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Author(s):
Robert C. Camp
Year Published:

Cataloging Information

Topic(s):
Human Dimensions of Fire Management
Organizational Learning & Innovation

NRFSN number: 15816
Record updated:

Organizations need reliable ways to adjust business practices when work conditions change. A proven method of successfully learning and applying organizational best practices is through a process called benchmarking. This book introduces the benchmarking process by showing how to: 1) structure and conduct investigations, 2) analyze and measure current practices, as well as predict future changes in those practices, and 3) apply an action plan to put lessons learned into practice.

Citation

Camp, Robert C. 1989. Benchmarking: the search for industry best practices that lead to superior performance. Milwaukee, WI: ASQ Quality Press. 299 p.

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