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This article investigates responses to a gas pipeline explosion as a means of uncovering the methods that organizations and other participants use to make sense during disaster and to change situations. Sensemaking deals with how organizations and…
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Drawing upon experience working for NASA during the Apollo Missions and his studies of organizational communication, Tompkins illustrates that taking a communication perspective can help with understanding organizational problems. This book takes a…
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This early work of Lagadec’s, though it is nearly a decade and half old, continues to provide a helpful summary of guidelines mangers can use during a crisis. The book, targeted specifically for decision makers, is organized into three parts that…
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