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The death of 13 men in the Mann Gulch fire disaster, made famous in Norman Maclean's Young Men and Fire, is analyzed as the interactive disintegration of role structure and sensemaking in a minimal organization. Four potential sources of resilience…
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This article summarizes Kaplan and Norton’s earlier work on the “balanced scorecard” system, a set of measures designed to give a manager an overview of business performance. This comprehensive scorecard system is grounded in an organization’s…
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This article investigates responses to a gas pipeline explosion as a means of uncovering the methods that organizations and other participants use to make sense during disaster and to change situations. Sensemaking deals with how organizations and…
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This article gives a personal account of Gioia’s experience with the Ford Motor Company during a defective vehicle recall. As the recall coordinator, Gioia had to manage a busy office and keep up with a large amount of information that he needed to…
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This article introduces the reader to Kaplan and Norton’s “balanced scorecard” system, a set of measures designed to give a manager an overview of business performance. The scorecard includes four measures. The first measure is financial, the…
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In order to make reliable decisions, organizations need to have reliable access to critical information. However, high velocity environments place severe restrictions on information flow. Despite this handicap, many organizations in high velocity…
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As with any other skill, the ability to make effective decisions can be taught and improved upon. Russo and Shoemaker provide a guide to systematic decision making by delineating several key points in the decision making process. The first step in…
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Make Every Decision Your Best Decision
Executives rate decision-making ability as the most important business skill, but few people have the training they need to make good decisions consistently.
Becoming a good decision-maker is like training to…
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Crisis situations are often complicated by the very behaviors people use to manage crisis. Enactment suggests that how people think about the work they do shapes how they behave toward that work. This process allows people to see certain aspects of…
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According to Janis, groupthink occurs when “members of any small cohesive group tend to maintain esprit de corps by unconsciously developing a number of shared illusions and related norms that interfere with critical thinking and reality testing”.…
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