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Author(s):
Gary Klein
Year Published:

Cataloging Information

Hot Topic(s):
Topic(s):
Human Dimensions of Fire Management
Decisionmaking & Sensemaking

NRFSN number: 16228
Record updated:

Problem solvers need to examine the differences that exist between decisions and the approaches available for making decisions. This short article presents four types of decisions problem solvers face and offers recommendations for each. These types of decisions include: zone of indifference choices, comparison choices, intuitive choices, and problem-solving choices. Zone of Indifference decisions happen when one choice is not better than the other. The traditional coin toss is usually a good way of approaching this kind of choice since it requires subsequent action. Comparison choices require an analytical approach because decision makers need to compare options based on common criteria. Intuitive choices require some level of past experience with similar situations to make the right choice. Problem-solving choices encourage discussion and negotiation of desired outcomes. For this, it is important to delegate responsibilities throughout the decision making process since problem-solving may take substantial time. Managers can use this article to measure how well they are approaching the choices they must negotiate on a daily basis.

Citation

Klein G. 2003. Not all decisions are created equal: when faced with a series of tough choices, where do you start? Across the Board. March-April. p. 22-25.

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