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Listen to Buzz as he describes how he uses maps to anticipate routine surprises. Buzz's story might help you to think about what processes you can use to anticipate surprise.

Media Record Details

Dec 5, 2011
Buzz Williams

Cataloging Information

Topic(s):
Fire Communication & Education
Public Perspectives of Fire Management
Human Dimensions of Fire Management
Decisionmaking & Sensemaking
High Reliability Organizing
Leadership

NRFSN number: 16048
FRAMES RCS number: 15877
Record updated: