Dispatch is the behind-the-scenes fire job that keeps wildland fire operations running. From ordering hotshot crews and supplies to responding to medical emergencies, dispatchers never know what might be waiting for them on the other end of the phone. Amy Lancaster, Miles City Interagency Dispatcher Center Manager; Tommy Hayes, BLM Upper Colorado River District Fire Management Officer; and Katie Williamson, BLM Colorado Dispatch Efficiency Coordinator join the conversation to share their unique perspectives on the different levels of dispatch, challenges and successes of the program, and what it’s like to staff a dispatch center.