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Author(s):
Amy Edmondson
Year Published:

Cataloging Information

Topic(s):
Human Dimensions of Fire Management
Leadership
Risk

NRFSN number: 15878
Record updated:

Researchers have often studied and discussed errors and accidents within an organizational setting in two ways. The first focuses on the individual, while the second looks at the system in which the individual operates. Edmondson argues for a third perspective, one that looks at both the individual and the system, and specifically focuses on the work group. She examines the way that work groups can be used to “coordinate and to catch each other’s mistakes”. Edmonson examined medical errors in administering medications in two hospitals. She found that overall error incidences were lower when coordinated teams were used. This article has relevance for those interested in examining errors owing to the entire system rather than only the individual or the organization.

Citation

Edmondson A. 1996. Learning from mistakes is easier said than done: group and organizational influences on the detection and correction of human error. Journal of Applied Behavioral Science 32(1), p 5-28.

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